Buy & Return

Where can I find my purchases?

After completing the purchase you will receive an order confirmation to the email address you provided at the time of purchase. If you have not received an order confirmation in your inbox, it may unfortunately have ended up in your spam folder. Please feel free to contact us at support@tagdeal.co.uk and we will help you.

My purchase is still being processed or has failed

If your purchase is being processed or has failed, it means that the payment has unfortunately not gone through. If you make a new purchase and are concerned that the purchase that was processed will go through at a later time, which means that you have bought two deals, we will of course help you with repurchases. If so, please contact us as soon as possible at support@tagdeal.co.uk.

The product was delivered broken or defective

If your product was delivered faulty, we recommend that you contact us as soon as possible, but within 14 days, at support@tagdeal.co.uk, we will help you.

The product delivered lacks parts

If the delivered product lacks parts we recommend you to contact us as soon as possible, but within 14 days, at support@tagdeal.co.uk, we will help you.

I got the wrong product

If you have received the wrong product, please contact us at support@tagdeal.co.uk as soon as possible, but within 14 days after you have received the product.

Return a product to a company

Contact us as soon as possible, but within 14 days, at support@tagdeal.co.uk if you want to return your product we will help you.

How do I repent my purchase?

If you have regretted a purchase, please contact us within 14 days of receiving the product, but please as soon as possible, at support@tagdeal.co.uk and we will help you.

How do I advertise a product?

If you have received a product that does not correspond to the description in the deal or is in a bad condition (eg you have received a product that looks used out even though it would be new) please report this to us within 14 days of receiving the product at support@tagdeal.co.uk.

When will I get my money back?

Once the company has returned your product, they will inform us of this and we will make the refund directly to the account you used for the purchase. You will also receive a confirmation email when the refund is completed. Please note that it may take up to 3-5 business days for you to have the money in the account.

I have returned a product but not the money back

Once we have been informed that the product has been returned and is received by the company, we will carry out the repurchase directly and send you a confirmation email. The money comes into your account within 3-5 banking days after you have received the confirmation from us.

I need to get information about the status of a refund

The repurchase reaches your bank account within 3-5 banking days after you have received a confirmation by e-mail that the repurchase has been completed. You are welcome to contact us at support@tagdeal.co.uk if you have any questions.

I need a receipt for a purchase

TagDeal does not send any receipt for the purchase, but only a confirmation of the purchase. It is the company that performs the service or sells the product that will give you the receipt. Usually, the company sends this in connection with the delivery of your product, but if you have not received a receipt you can contact us at support@tagdeal.co.uk and we will help you.

Contact Us

You can email us at support@tagdeal.co.uk